Refund / Return Policy

Any changes to a reservation must be made through our call center at +507 279-2700. Any modification to the reservation may affect the rental cost.

Cancellations:

• If you cancel your reservation at least 48 hours before the rental start date, we will refund the full amount paid.

• If you cancel your reservation with less than 48 hours’ notice but more than 24 hours, we will refund the amount paid minus the cost equivalent to 1 day of rental.

• If you cancel your reservation on the same day of vehicle pickup, no refund will be issued.

No Show

A “No Show” is considered when:

• You wish to cancel the reservation but do not notify us before the rental start date, or

• You do not pick up the vehicle at the agreed date and time, or

• You cannot provide the rental company with the required documentation to pick up the vehicle, or

• You do not have a credit card with sufficient funds in the name of the main driver.

In none of these cases will a refund be issued.